I'm online a lot during the day, checking my orders. In addition to soap, I sell digital products, including some really cute fairy clip art in PSD format that I email to buyers. Earlier this evening I took an hour to eat dinner and watch CNN. Get back online to check my email and find that at 5:13 pm someone bought some of my fairy clip art and paid via PayPal. So far, so good.
The next email I opened, time stamped 5:33 pm, or a brisk 20 minutes later, is a notification from PayPal that the buyer has filed a Non-Receipt of Goods Dispute and my funds had been frozen. I couldn't believe it. My PayPal funds frozen over a 20 minute delay?
Now I am normally a great believer that the customer is always right. I believe in damaged shipments and things that never arrive, even though I've got a delivery confirmation that says it did arrive. I know how things work in real life. Packages get damaged or get lost, and I always replace it. But this buyer opened a dispute over $5.99 within 20 minutes. That is just unbelievable to me. I mean, I once waited 3 weeks to receive a freaking lip balm!
OK, I went to PayPal and communicated with the buyer. I specified the timeline of 20 measly minutes between payment and filing a dispute, stated that I found that kind of behavior astonishing, made a full refund -- and instructed this individual to never buy anything from me ever again. Problem solved.